Digital resumeBoise, ID · Remote · Updated Nov 2026
Trevor Engman
Sales systems fail at adoption, not at configuration. I spent two and a half years on the field
side of that line and have spent every year since on the systems side, as the owner of the sales
technology a national services company runs on.
Revenue influenced
$45M+
through sales systems I built and still run: the CPQ platform, the pricing program, the field-lead
channel, and the reporting executives steer by.
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Summary
Field side first, then the systems side
A national sales organization with three divisions, each selling different services under
different pricing. Quotes depend on individual reps and spreadsheets, and the CRM cannot
reliably say what was quoted. Executive pricing rules exist on paper and are applied by hand,
so errors reach customers. A program to capture the leads technicians see inside customer
facilities has launched, failed, and is fading without anyone deciding to end it. That was the
situation I was handed when I moved from the field into sales systems in 2023.
I knew why the lead program failed. I had been one of those technicians for two and a half
years. Gowned in a customer's cleanroom, five minutes to spare, I would see work the customer
needed that sales would never hear about, and no way to pass it on in the time I had.
The system was not misconfigured. It was built for someone who was not in the room. I have
designed from the technician's side ever since.
Today I own that company's sales technology end to end and run the complete systems
lifecycle, from discovery and configuration through integration, vendor direction, rollout,
training, and governance. I build hands-on in SQL, Python, and Power BI, and I hold an MBA.
I build with LLM coding agents every day, wire Model Context Protocol connectors into agent
workflows, and ship forecasting and classification models end to end. The platform that
built and deploys this page is one of the case studies.
Physics research and teaching, then field service inside regulated facilities, then the sales systems that run on what the field taught me.
Table view
Role
Thread
Years
Sales Operations Program Manager, TSS
Sales systems
Feb 2026 – present
Sales Support Specialist & CRM/CPQ Administrator, TSS
Sales systems
May 2023 – Feb 2026
Aceleca · Pro Dev Analytics
Independent
2026 – present
Calibration Field Technician III, TSS
Field service
Feb 2021 – Sep 2023
Technology Business Development Manager, Victory Greens
Business tech
2019 – 2021
Business Technology Consultant, EGT Solar
Business tech
2018 – Nov 2018
Physics Teacher, Riverstone International School
Teaching
Jul 2013 – Jun 2015
La Jolla Institute for Immunology
Research
2020 – Feb 2021
Physics researcher & adjunct lecturer, Boise State
Research
2008 – May 2013
Technical Safety Services
2023 – present · Remote
National provider of testing, certification, and calibration services for life-sciences facilities.
Mar 2026 – present
Sales Operations Program Manager
Own the sales technology ecosystem — Salesforce CRM, DealHub CPQ, commissions automation, and executive reporting — supporting a national sales organization across three business divisions.
Case study: Systems governance →
Serve as primary liaison between sales stakeholders and IT, translating business needs into technical requirements, implementation plans, and system configuration.
Deliver CRM and CPQ training and enablement across the organization to drive consistent adoption and best practices.
Lead prioritization and governance of all IT change requests affecting Sales; direct external consultants on scope, deliverables, and validation.
Design executive analytics used by the CEO, CFO, and VP Sales Operations to guide pricing strategy, pipeline visibility, and revenue planning.
Case study: Executive analytics →
Built the monthly revenue-forecasting ensemble: classical time-series models, gradient boosting, and foundation models combined with learned weights, reconciled by category, and backtested on every release.
Case study: Revenue forecasting →
Jun 2023 – Mar 2026
Sales Support Specialist & CRM/CPQ Administrator
Led the end-to-end implementation of a CPQ platform (DealHub): project-managed the rollout, directed implementation contractors, built the Salesforce integration, validated deliverables, and drove adoption. Result: 7,659 opportunities quoted, 4,962 won, $27.2M in revenue, with all changes and escalations routing through me as system owner.
Case study: CPQ implementation →
Took over the Technician Opportunity Program after a failed launch; rebuilt flows, integrations, and reporting into a net-new revenue channel: 2,226 opportunities submitted, 436 won, $2.8M revenue.
Case study: Technician Opportunity Program →
Built SQL- and Power BI-based analyses and dashboards for the CEO, CFO, and VPs covering price increases, churn, and service-order classification for major accounts (e.g., Kaiser Permanente).
Case study: Executive analytics →
Rescued a failed pricing rollout by building a pricebook automation program in Python (48 modules, 6,000+ lines) encoding executive pricing rules — $15.7M revenue priced through the program in its first year, with pricing errors eliminated and contractor spend reduced.
Case study: Pricebook automation →
Mar 2021 – Oct 2023
Calibration Field Technician III
Calibrated and certified laboratory equipment to GMP, ISO, USP, and EN standards in customer-facing engagements at pharma, biotech, and healthcare facilities (San Diego, CA).
Designed databases and workflow tools to streamline scheduling, quoting, and special projects — the frontline experience that now informs my sales-systems design.
Case study: Field workflow tools →
Earlier
2019 – 2021
Technology Business Development Manager
Victory Greens · Boise, ID
Designed and implemented technology solutions that streamlined operations and grew revenue.
2018
Business Technology Consultant
EGT Solar · Meridian, ID
Implemented CRM for an external client from qualitative/quantitative process analysis through configuration, using scripting, API integrations, and workflow automation to capture and support the full sales process.
Two years of classroom instruction; the foundation of my training and enablement skills.
2008 – 2021
Research roles
La Jolla Institute for Immunology · NASA Langley · Boise State University
Built lab sample database and AI data-entry automation at La Jolla Institute for Immunology (2020–2021); research fellow at NASA Langley Research Center (2010); physics researcher & adjunct lecturer at Boise State University (2008–2013).
Technical Safety Services · Implementation lead · system owner
Led the end-to-end rollout of DealHub CPQ as the quoting backbone of a national services company, then became the single owner for every change and escalation since.
Technical Safety Services · Designer · sole developer
Rescued a failed company-wide pricing rollout by encoding executive pricing rules as a 48-module Python program that generates the price books CPQ and CRM depend on.
Technical Safety Services · Sales Operations Program Manager
Own the sales technology ecosystem for a national sales organization: Salesforce, DealHub CPQ, commissions automation, and executive reporting, plus governance of every IT change that affects Sales.
SQL, Power BI, and statistical modeling for the CEO, CFO, and VPs: price-increase impact, churn, pipeline, service-order mix, and a machine-learned opportunity classifier with humans in the loop.
Technical Safety Services · Designer · sole developer
A monthly revenue forecast built as an ensemble of classical time-series models, gradient boosting, and two foundation models, with learned weights, hierarchical reconciliation, and rolling-origin backtests on every release.
A scheduled Python pipeline that polls roughly 15,800 job-board APIs a day, normalizes about 260,000 postings into one schema, and scores each one on two axes: fit to a skills profile and how AI-forward the employer is.
Aceleca · Pro Dev Analytics · Architect · operator
A platform where LLM agents build, review, and deploy production websites: an orchestrator splits GitHub epics into waves of parallel workers in isolated worktrees, every change lands as a pull request, and Cloudflare serves the result at the edge. This site is one of them.
The ecosystem I own at work, from the people who use it to the executives who steer it. Select a node.
How the agent platform fits together
The system I built to let LLM agents ship production websites with a human at the merge. This site runs on it. Select a node.
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Education
Where the modeling and the leadership come from
2023
MBA, Creative Leadership (with honors)
National University in partnership with The Center for Creative Leadership
2013
B.S., Physics
Boise State University · Coursework in computer science, scientific computing, and machine
learning · McNair Scholar · Published spectroscopy research (APS March Meeting 2012)
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About this site
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